This webpage is designed to update our Members on key service updates caused by COVID-19 disruption and was last updated on July 8th.
We are largely continuing to offer an uninterrupted, personalised and individual service to our customers. However, please note the following:
Branch Opening hours (last updated July 8th)
Please note our up to date branch opening hours during the Covid-19 outbreak are:
Monday: Bramhall, Poynton & Reddish branch open from 9am – 16.45pm. (St Petersgate, Hazel Grove, Marple branches all closed)
Tuesday: Hazel Grove, Marple & St Petersgate branch open from 9am – 16:45pm. (Poynton, Reddish, Bramhall branches all closed)
Wednesday: Bramhall, Poynton & Reddish branch open 9.00am to 16.45pm. (St Petersgate, Hazel Grove, Marple branches all closed)
Thursday: Hazel Grove, Marple & St Petersgate open from 9.00am to 16.45pm. (Poynton, Reddish, Bramhall branches all closed)
Friday: Poynton Bramhall, Reddish, Hazel Grove & St Petersgate open from 9.00am – 4.45pm. (Marple branch is closed)
Saturday: St Petersgate and Poynton branches open from 9.00am - 12 noon. All other branches closed.
As of July 6th we have increased our opening times in response to the government's announcement of a further relaxation of the rules during stage 3 of the COVID-19 pandemic alert system. We will continue to review our opening hours on a weekly basis with reference to government guidance.
To protect yourselves and our employees, please avoid any unnecessary branch visits and only come into branches for essential business. We can handle most general enquiries via the telephone, have deployed additional colleagues to answer calls and are currently responding within a matter of seconds.
You can always telephone your local branch, full details can be found here
Or you can contact our Head Office Savings Team on 0161 429 6262.
Customers With Money Worries (last updated July 8th)
Supporting our customers through challenging times is nothing new to us and there are many ways we can assist you by carefully understanding your individual needs and challenges, especially in these highly unusual times.
We have been supporting many of our mortgage customers including those who have opted to defer their mortgage payments for 3 months during the Covid outbreak. This is an agreed break from paying your mortgage that will not affect your credit rating. It's important for customers to note that interest will still be charged and your monthly payment will be higher when you recommence your payments.
We are currently contacting customers whose 3 month deferral is due to finish and agreeing appropriate arrangements.
If you are concerned about making your current or future payments, please call our dedicated support team on 0161 429 4301.
For savings customers who need to arrange access to funds without the need to visit a branch, we can work with you to help to meet your needs. To discuss your situation please contact your local branch
by telephone or contact our Head Office Savings Team on 0161 429 6262.